FAQ

At Ontrack Crypto Recovery, we offer a range of services, including:

• Private Key Recovery: Recover lost, forgotten, or corrupted private keys to access your crypto wallet.
• Blockchain Forensics and Asset Recovery: Trace stolen or lost crypto assets through blockchain analysis and work to recover them.
• Transaction Dispute Resolution: Resolve disputes related to mistaken or fraudulent transactions, working with exchanges, law enforcement, and legal teams as needed.
• Transaction Dispute Resolution: Resolve disputes related to mistaken or fraudulent transactions, working with exchanges, law enforcement, and legal teams as needed.
• Hardware Wallet Recovery: Recover access to assets stored on hardware wallets like Ledger or Trezor when you’ve lost your recovery phrase or device.
• Smart Contract and DeFi Dispute Resolution: Investigate and resolve disputes involving smart contracts, DeFi platforms, or token transfers.

If you’ve lost access to your cryptocurrency due to a forgotten password, lost private key, accidental transfer, or you’ve been the victim of fraud or a scam, you may need crypto recovery services. If you’re unsure, feel free to contact us, and our experts will assess your situation.

Getting started is simple. Just contact us via our website or customer support. Share a brief description of your issue, and one of our experts will get in touch with you to discuss the next steps and how we can help.

Yes, your data is safe with us. We prioritize confidentiality and security, using the highest standards of encryption and security protocols to ensure your personal and financial information remains protected throughout the recovery process.

No. Ontrack Crypto Recovery operates on a success-based fee structure, meaning we only charge for our services if we successfully recover your assets or resolve your dispute. This ensures that you only pay for results.

The length of the recovery process depends on the complexity of the issue. Simple cases, like forgotten private keys, can be resolved in a matter of days. More complex situations, such as tracing stolen funds or resolving disputes, may take longer, but we’ll provide you with an estimated timeline when we assess your case.

Yes, Ontrack Crypto Recovery supports a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and many others. We also specialize in recovering funds from DeFi platforms and exchanges.

If crypto was accidentally sent to the wrong address, we can help trace the transaction and determine if it’s possible to recover the funds. However, because crypto transactions are irreversible, recovery depends on factors like the recipient's cooperation or the ability to track the transaction on the blockchain. Our team will assess the situation and provide guidance on the next steps.

If your crypto has been stolen, Ontrack Crypto Recovery uses advanced blockchain forensics tools to trace the stolen funds and identify the destination wallet. We collaborate with exchanges, law enforcement, and other parties to attempt to recover the stolen assets and track down the perpetrators.

Yes, we can help resolve disputes and recovery issues related to centralized exchanges (e.g., Binance, Coinbase) or decentralized finance (DeFi) platforms. This may include tracking funds, resolving transaction disputes, or working with exchange teams and legal bodies to recover assets.

While we strive to recover your assets using the latest technologies and methods, not all cases result in success due to factors such as the irreversible nature of blockchain transactions or lack of cooperation from involved parties. If we are unable to recover your funds, we will explain why and provide guidance on any additional steps you can take.

To get started, we may ask for details such as:

• The wallet address or transaction ID.
• Any available backup or recovery phrases.
• A description of the issue or event that led to the loss or dispute.
• Any communication with exchanges or other parties involved in the issue.

Providing as much information as possible helps us understand the situation better and increases the chances of a successful recovery.

While we employ advanced methods and tools to maximize the chances of recovery, we cannot guarantee that all assets will be successfully recovered due to the irreversible nature of crypto transactions or the complexity of certain cases. However, our success-based fee structure ensures that you only pay if we succeed in resolving your issue.

You can contact us through our website’s contact form, email support, or phone. Our support team is available to answer your questions and help guide you through the recovery process.